Vendors

At ODMPSI, our commitment to quality support starts with comprehensive training for your outsourced call center and/or dispatch staff. We ensure the assigned staff are well-versed in your procedures, methodologies, and delivery guidelines, enabling them to provide top-notch service to your customers. Our U.S.-based team closely monitors the service provided to ensure that your customer experience meets the highest standards of quality and Key Performance Indicators (KPIs).